Availability
“Not available in your region” on the order ticket
“Not available in your region” on the order ticket
Trading on Hyperliquid isn’t offered where you are. You can still browse markets and charts, but the order ticket and deposits are disabled. If you think we’ve got your location wrong, please contact us.
A page saying “Blockhouse is not available in your region”
A page saying “Blockhouse is not available in your region”
Access to the whole site is restricted from your location, not just trading. If you think this is an error, email support@blockhouse.capital and we’ll take a look.
Connecting and terms
My wallet isn't listed
My wallet isn't listed
MetaMask, Rabby, Rainbow, Phantom, OKX Wallet and Bitget Wallet appear under Installed if this browser has them, or under Get a wallet with an install link if not. Any other browser wallet that announces itself to the page also appears under Installed. Coinbase Wallet and WalletConnect (scan with your phone) work without an extension.
“This wallet is a smart contract, which cannot accept the terms here.”
“This wallet is a smart contract, which cannot accept the terms here.”
Smart-contract wallets, such as a Safe or Coinbase Smart Wallet, sign in a form the terms check can’t verify. They can’t deposit to Hyperliquid either: funds sent from one couldn’t be traded or withdrawn. Use a wallet with its own key, such as MetaMask or Rabby.
The terms didn't appear when I connected
The terms didn't appear when I connected
If you’re signed in to Blockhouse and accepted the current terms when you signed up, they cover any wallet you use, so there’s nothing to sign. Otherwise you’re asked at your first deposit or when you choose Enable trading.
Deposit
“Taking longer than usual. Still delivering, so don’t send again”
“Taking longer than usual. Still delivering, so don’t send again”
Relay has your deposit and is still delivering it to Hyperliquid. It’s safe to wait or close the window. If it stays this way, contact support with the transaction link the panel shows.
“Couldn’t complete. Refunded to the sender”
“Couldn’t complete. Refunded to the sender”
The deposit couldn’t be delivered, so it was returned to the address it was sent from. If you sent it from an exchange, the refund went to the exchange’s own wallet rather than your account, so contact the exchange to recover it.
“Failed. Contact support with the transaction link”
“Failed. Contact support with the transaction link”
The deposit didn’t complete and wasn’t refunded automatically. Don’t send it again. Contact support with the transaction link the panel shows, and we’ll follow it up.
I sent less than $5, or the wrong token or network
I sent less than $5, or the wrong token or network
Deposits under $5 may not arrive, and a token or network other than the one you chose may be lost. Contact support with the transaction link, and we’ll check what can be done.
My token or chain isn't listed
My token or chain isn't listed
The lists only show what can be delivered right now. For anything else, the dialog links to Deposit on Hyperliquid, Hyperliquid’s own deposit page.
“Use a standard wallet”
“Use a standard wallet”
The connected wallet is a smart-contract wallet. Hyperliquid credits the sending address but can’t accept its signatures, so funds sent from it couldn’t be traded or withdrawn. Connect a wallet with its own key, such as MetaMask or Rabby.
“Not enough USDC on Arbitrum”
“Not enough USDC on Arbitrum”
The wallet holds less USDC on Arbitrum than the amount; only native USDC counts, not the bridged USDC.e. Enter a smaller amount, or add USDC on Arbitrum to the wallet.
“Circle could not deliver this deposit”
“Circle could not deliver this deposit”
Your USDC left Arbitrum, but Circle reports that delivering it to Hyperliquid failed. Don’t send it again. Keep the transaction link the panel shows and contact support: Circle can complete or return a failed delivery.
Enabling trading
“Trading key expiring” or “Expires in N hours”
“Trading key expiring” or “Expires in N hours”
Trading keys last 7 days, and this shows in the last day. Choose your wallet address in the top bar, then Wallet details, then Renew. It takes one signature.
Enable trading is back on the order ticket
Enable trading is back on the order ticket
This browser no longer has a working trading key for the wallet. It expired after 7 days, Disconnect removed it, or Stay connected on this device was off and the tab closed. Choose Enable trading again.
Orders
“Below Hyperliquid's $10 minimum order value”
“Below Hyperliquid's $10 minimum order value”
Increase the size. For Scale and TWAP, each order or slice must be at least $10: use fewer orders, a shorter duration or more size.
“Order submitted. Check your orders to confirm the outcome.”
“Order submitted. Check your orders to confirm the outcome.”
Hyperliquid reported the order as neither filled nor resting, which can happen with a market order that matched nothing or a trigger waiting off-book. It may still have gone through, so check Open Orders and Fills before placing it again.
“Hyperliquid did not respond in time …”
“Hyperliquid did not respond in time …”
The order may have reached Hyperliquid even though no answer came back. Check Positions and Open Orders before trying again, so you don’t place the order twice.
“… did not close: nothing filled at market. The book may be too thin.”
“… did not close: nothing filled at market. The book may be too thin.”
Nothing on the order book took the close at market. Try again, or close with a limit order and Reduce only ticked.
Close is greyed out on a position
Close is greyed out on a position
This wallet doesn’t have a trading key in this browser, so it can’t sign the close. Choose Enable trading on the order ticket.