Skip to main content
Most messages are the same as for your first account: see Troubleshooting: opening an account. These are the ones specific to adding another account. If yours isn’t here, email support@blockhouse.capital.
Until your first SMA is signed by both sides, you can have only one setup in progress, and you already have one on another strategy. Choose Resume setup to finish it (View setup if it’s with the desk for review), or, if it hasn’t been sent for signature yet, Discard the {strategy} setup to delete it. Once your first agreement is signed by both sides, you can set up several accounts at once.
A new account reuses your agreement only once it’s signed by both sides, which the email “Your executed agreement is ready” confirms. If a new setup asks for all six steps, we don’t have a countersigned agreement on file for your login: for example, your first setup was discarded before it was countersigned, or your first account was set up with us outside the dashboard.If you think we should have your agreement on file, please contact support@blockhouse.capital before continuing and we’ll check.
No. Each strategy account needs its own sub-account on each exchange, with new keys restricted to its own IP addresses. Your first account’s keys won’t work for the new one.