> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blockhouse.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting: your login

> Signing up, verifying your email, signing in and resetting your password.

Most messages when you sign up or sign in say what to do next. These are the ones that need more explanation. If yours isn't here, please email [support@blockhouse.capital](mailto:support@blockhouse.capital).

## Signing up

> **Create Account is greyed out**
>
> The button turns on once both agreements are ticked and the passwords match. Tick **I have read and agree to the Terms of Service** and **I have read and agree to the Privacy Policy**, and check that **Confirm Password** matches **Password**.

## Verifying your email

> **The verification email hasn't arrived**
>
> Check your spam folder. If it isn't there, choose **Didn't get it? Resend email** on the **Account Created** screen. Each link expires after an hour.

## Signing in

> **My wallet is still connected after I signed out**
>
> Your login and your wallet are separate: signing out doesn't disconnect your wallet, and disconnecting your wallet doesn't sign you out. To end both, sign out and disconnect your wallet.

## Resetting your password

> **How do I reset my password?**
>
> On the sign-in page, choose **Forgot password?**, enter your email and choose **Send reset link**. Open the email titled "Reset your password" and click the link within an hour, then enter a new password and choose **Reset password**. The new password needs at least 8 characters, including an uppercase letter, a lowercase letter and a number.
>
> Resetting signs you out everywhere, and we email you to confirm the change.


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