> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blockhouse.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting: adding an account

> Problems specific to adding a second or later account.

Most messages are the same as for your first account: see [Troubleshooting: opening an account](https://docs.blockhouse.app/open-an-account/troubleshooting.md). These are the ones specific to adding another account. If yours isn't here, email [support@blockhouse.capital](mailto:support@blockhouse.capital).

> **“Finish your first setup first”**
>
> Until your first SMA is signed by both sides, you can have only one setup in progress, and you already have one on another strategy. Choose **Resume setup** to finish it (**View setup** if it's with the desk for review), or, if it hasn't been sent for signature yet, **Discard the \{strategy} setup** to delete it. Once your first agreement is signed by both sides, you can set up several accounts at once.

> **The new setup asks for Account Information and a new SMA**
>
> A new account reuses your agreement only once it's signed by both sides, which the email "Your executed agreement is ready" confirms. If a new setup asks for all six steps, we don't have a countersigned agreement on file for your login: for example, your first setup was discarded before it was countersigned, or your first account was set up with us outside the dashboard.
>
> If you think we should have your agreement on file, please contact [support@blockhouse.capital](mailto:support@blockhouse.capital) before continuing and we'll check.

> **Can I reuse my first account's sub-accounts or keys?**
>
> No. Each strategy account needs its own sub-account on each exchange, with new keys restricted to its own IP addresses. Your first account's keys won't work for the new one.


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